Kiwibank

1. Business/Trading Name: Kiwibank Limited – commonly trading as “Kiwibank”. Initially incorporated under the name NZ Post Financial Services Limited in 2001, it was renamed Kiwibank Limited later that year.

2. Company Number: 1135352 – Kiwibank’s registration number under the Companies Act 1993.

3. NZBN (NZ Business Number): 9429036917211 – the unique NZBN issued to Kiwibank Limited.

4. Entity Type: New Zealand Limited Company (Ltd) – a registered limited liability company incorporated in New Zealand. Kiwibank is also a Registered Bank under the Reserve Bank of NZ Act 1989.

5. Business Classification: Not officially listed. No specific ANZSIC business classification is recorded for Kiwibank in the Companies Register (indicated as “None listed”). In practice Kiwibank operates as a banking & financial services provider.

6. Industry Category: Banking / Financial Services – operates in the finance industry, specifically retail banking and related financial services.

7. Year Founded: 2001 – Incorporated on 4 May 2001. (Opened for business in 2002 as a new state-owned retail bank.)

8. Addresses: Registered Office: Level 9 20 Customhouse Quay, Wellington 6011, New Zealand. This Wellington address serves as Kiwibank’s registered, physical, and service address (since Sept 2018). Postal Address: Private Bag 39888, Wellington Mail Centre, Lower Hutt 5045. Additional Offices: Corporate offices in Auckland (Te Kupenga, 155–157 Fanshawe Street, Auckland 1010) and a regional office in Hastings (200 Market St N, Hastings 4122).

9. Website URL: www.kiwibank.co.nz – Official website.

10. LinkedIn URL: https://www.linkedin.com/company/kiwibank – Kiwibank’s LinkedIn page (lists industry, size, etc.).

11. Company Hub NZ URL: https://www.companyhub.nz/companyDetails.cfm?nzbn=9429036917211 – CompanyHub NZ profile for Kiwibank Limited (includes registration details).

12. NZ Companies Office URL: https://app.companiesoffice.govt.nz/companies/1135352 – NZ Companies Office regis or Kiwibank (Company No. 1135352). (Access via companies register search).

13. Social Media URLs: Twitter: @KiwibankNZ (twitter.com/KiwibankNZ); Facebook:https://www.facebook.com/@KiwibankNZ/; Instagram: @kiwibanknz. (Kiwibank actively uses these platforms for customer updates.)

14. Ultimate Holding Company: Kiwi Group Capital Limited (KGC) – a Crown-owned investment vehicle (Public Finance Act 1989, Schedule 4A company) that holds 100% of Kiwi Group Holdings (and thereby Kiwibank). KGC was established in late 2022 to assume direct Crown ownership of Kiwibank.

15. Key Shareholders: Kiwi Group Capital Ltd (100%) – Kiwi Group Capital (wholly government-owned) became the sole shareholder of Kiwibank in 2022. (Prior to this, Kiwibank’s parent Kiwi Group Holdings was owned by NZ Post (53%), NZ Super Fund (25%) and ACC (22%) from 2016–2022.) All current shares are ultimately held by the Crown via KGC.

16. Leadership: Chief Executive officer – Steve Jurkovich, appointed 2018. Chair of the Board – Jon Hartley, appointed 2019. Other current directors include Mary-Jane Daly, Ian Blair, Kevin Malloy, and Scott Pickering among others. The board is appointed with oversight from the shareholder (KGC). Hartley (Chair) is a professional director with financial industry experience, while CEO Jurkovich came from a career in commercial banking (ex-ASB).

17. Staff: Approximately 2,500+ employees (known as “Kiwibankers”) as of recent estimates. Kiwibank’s workforce spans retail branch staff, corporate ellington/Auckland, and support teams. (The company is medium-sized for a bank, with LinkedIn reporting 1,001–5,000 employees). Staff are subject to KiwiBank’s collective employment agreements and the firm emphasizes a culture of “modern Kiwi values” and inclusion.

18. Staff with Previous Government Roles: Revolving-door personnel include: Rt Hon Jim Bolger – former NZ Prime Minister, served as founding Chairman of NZ Post during Kiwibank’s establishment (leveraging his political influence to support the). Sir Michael Cullen – former Deputy PM/Finance Minister, appointed Chairman of NZ Post (2010) and Kiwi Group Holdings, overseeing Kiwibank’s growth post-2010 (bringing political clout and Treasury links). Kevin Malloy – current director, previously on boards of government entities (NZ Trade & Enterprise), adds public-sector insight. Mary-Jane Daly – current director, formerly an executive at NZ Treasury’s Debt Management Office, providing government financial experience. These individuals have leveraged their government experience or connections in guiding Kiwibank’s strategy. (Notably, Kiwibank’s day-to-day management team is mostly from private-sector banking backgrounds; however, its governance has featured prominent ex-politicians and public servants in oversight roles.)

19. Past Employeees: Sam Knowles - CEO (2002–2010), credited with Kiwibank’s early growth. Paul Brock– CEO (2010–2017), oversaw expansion into insurance and wealth products. Sir John Anderson (Board 2005–2010) – influential banker brought in as a director, former CEO of ANZ-National, lent industry expertise. Susan Macken – former acting Chair, also served on government advisory boards. Many early executives (Knowles, Brock) became business consultants or dsewhere, while some (e.g. Bruce McLachlan, ex-COO) went on to lead other financial institutions. This leadership turnover highlights the blend of public-sector visionaries and private bankers who have shaped Kiwibank.

20. Clients: Over 1 million retail and small-business customers in New Zealand. As a full-service bank, Kiwibank’s clients are everyday Kiwi individuals, families, and SMEs – it provides personal banking (sgages, credit cards) and business banking services. Notably, Government-related clients: Kiwibank handles certain government payment services (after winning a slice of the All-of-Government banking contract) – for example, it is one of the banks processing payments for government agencies. However, the core Crown transactional accounts remain with a major Australian bank (Westpac). Kiwibank does not operate significant overseas or institutional client business; its customer base is domestically focused.

21. Industries/Sectors Represented: Kiwibank represents the domestic banking sector, particularly the state-owned and retail-focused segment of New Zealand’s financial industry. Through its membership in the NZ Bankers’ Association, it collectively represents banking industry interests (e.g. on regulatory issues) as also engaged in KiwiSaver fund management (via its former Kiwi Wealth subsidiary) and insurance (via former Kiwi Insurance) – thus it has been involved in those sectors, although it exited wealth and insurance in 2022 to refocus on core banking. Kiwibatself as championing New Zealand-owned banking, often highlighting its Kiwi ownership in contrast to foreign-owned competitors.

22. Publicly Disclosed Engagements: Kiwibank’s lobbying and policy engagements are not formally disclosed in a public register (NZ has no mandatory lobbying register). However, the bank has publicly submitted on financial policy reforms. For instance, in 2019 Kiwibank made a written submission to the Government’s Reserve Bank Act Review, strongly supporting the introduction of a deposit insurance scheme for New Zealand (to protect depositors) mission, signed by CEO Steve Jurkovich, also advocated maintaining prudential regulation within the central bank. Kiwibank participates in industry-wide lobbying via the NZ Bankers’ Association – e.g. it concurred with NZBA positions on bank capital requirements and other consultations. Company executives periodically appear before Parliamentary select committees or inquiries on banking matters (often alongside peers). The bank’s senior leaders also engage with Ministers in charge of finance and state-owned enterprises through informal channels given its Crown ownership (these meetings are sometimes noted in Ministers’ official diaries, though details are not publicly published). Overall, while specific lobbying meetings are not transparent, Kiwibank’s policy views do surface through official submissions and media statements.

23. Affiliations: New Zealand Bankers’ Association (NZBA) – Kiwibank is a member of the NZBA, the industry body lobbying and advocating for banks in NZ. Crown Ownership Network – As a Crown-owned enterprise, Kiwibank is connected with The Treasury and the Minister for State Owned Enterprises; its holding company KGC is overseen as part of the Crown financial portfolio. B Corporation Community – In 2022, Kiwibank became a Certified B Corporation, affiliating it with a global network of companies meeting social and environmental performance standards. Industry Partnerships – Kiwibank partners with other NZ financial entities for certain services (for example, it formerly partnered with Callahan Innovation and fintech hubs for its accelerator program). It is also a participant in the Banking Ombudsman Scheme, working with that independent dispute resolution body (as do all NZ retail banks).

24. Sponsorships / Collaborations: Kiwibank has a high-profile sponsorship of the New Zealander of the Year Awards – it has been the principal partner of these awards for over a decade, with the annual title now known as the Kiwibank New Zealander of the Year. This long-running sponsorship aligns the Kiwibank brand with community achievement and pride. The bank also partners on financial capability initiatives: it sponsors “Banqer” (a financial education platform in schools) to boost kids’ financial literacy. Kiwibank has an Impact Champion partnership with Sarah Hirini (NZ rugby Olympian), collaborating on community outreach and showcasing values of financial empowerment and inclusion. In the fintech space, Kiwibank co-founded the Kiwibank FinTech Accelerator in partnership with Lightning Lab (Creative HQ) in 2017, a 3-month startup accelerator program that helped launch fintech startups like Sharesies. Additionally, the bank has sponsored various community causes under its “Helping Kiwi get ahead” programme (e.g. supporting initiatives for social and environmental wellbeing). These sponsorships serve to enhance Kiwibank’s public image as a community-oriented, values-driven organisation.

25. Events (Organised by Kiwibank): Kiwibank itself hosts and organises events primarily related to business networking and thought leadership for its customers. For example, it has run “Kiwibank Economic Forums” featuring its economists to brief business clients on economic trends (often in tandem with releases of its Economic Outlook). The bank has also held small business workshops and regional roadshows(sometimes in partnership with local Chambers of Commerce) to promote SME growth – reflecting its focus on the small business segment. A notable event series was the FinTech Accelerator Demo Day in 2017 and 2018 where Kiwibank showcased the startups from its accelerator to investors. As a sponsor, Kiwibank is closely involved each year in the New Zealander of the Year Gala, presenting awards at the official event. Internally, the organisation hosts community volunteering days and sustainability expos as part of its B Corp commitments (not public events, but reflecting its culture). Overall, while Kiwibank is not known for large public conferences of its own, it actively participates in industry events (such as fintech conferences, business expos) and leverages sponsorship events for outreach.

26. Political Donations: None disclosed. As a state-owned enterprise, Kiwibank Limited does not make donations to political parties or candidates. There is no public record of any political donations by Kiwibank in NZ Electoral Commission filings. (Given its government ownership, making partisan donations would be viewed as inappropriate – and indeed Ministers have confirmed the bank does not engage in such activity.) In contrast to privately-owned banks which might contribute to policy think-tanks or industry lobbying funds, Kiwibank’s influence on politics is exerted through policy input rather than financial contributions. (Individual executives or board members may donate in a personal capacity, but no such contributions are made on behalf of the organisation.)

27. Controversies: Kiwibank has faced several significant controversies and critiques over the years, particularly around operational issues and compliance failures. In 2021–2022, systemic IT outages plagued the bank – including a major systems crash in September 2021 that left customers unable to access online banking or make payments for days. The bank attributed these unplanned outages to a core banking IT overhaul, but the incidents drew sharp public criticism over Kiwibank’s technology resilience and customer communication. In late 2022, Kiwibank was hit by a cyber-attack (denial-of-service) that caused intermittent service disruptions, prompting apologies and remediation for affected customers. Another area of controversy is regulatory compliance: in 2023–2024, investigations revealed that Kiwibank had overcharged tens of thousands of customers due to system and process failures dating back years. The bank pleaded guilty to breaches of the Fair Trading Act and was fined NZ$1.5 million in 2024 for misleading representations (not delivering services as promised, such as not notifying customers of loan changes) – an enforcement described by regulators as punishment for “systemic and long-running” failures affecting 35,000 customers and $6.8m in overcharges. Similarly, the Financial Markets Authority took civil action resulting in a court ordering Kiwibank to pay an NZ$812,500 penalty for false/misleading representations to some customers (related to these overcharging issues). These compliance lapses, which the Commerce Commission noted may have dated back to Kiwibank’s inception, have tarnished the bank’s “ethical” image – especially awkward given its B Corp certification. Other controversies include periodic public spats with competitors (e.g. in 2009 Kiwibank ran aggressive ads accusing Aussie banks of profiteering, drawing fire for nationalism) and internal culture clashes (a 2014 staff survey leak showed low morale during a restructuring). Kiwibank’s reliance on government capital has also been contentious – opponents have labeled repeated Crown capital injections as “propping up” the bank, while proponents argue it is necessary to compete with big banks.

28. Other Information of Note: Kiwibank is New Zealand’s fifth-largest bank by assets (about NZ$35 billion in assets as of 2023), holding roughly 8–9% of the banking market – making it the largest domestically-owned bank. It has a credit rating of A1 (Moody’s) / AA- (Fitch) reflecting implicit government support. The bank’s founding was a politically charged move aimed at restoring a Kiwi-owned presence in banking after decades of foreign ownership – a fact that still frames its public narrative. Kiwibank has a strong “brand nationalism”element: it markets itself as 100% New Zealand-owned, often leveraging the Kiwi fern logo and slogans about backing New Zealanders. In 2023, Kiwibank achieved Certified B Corporation status, highlighting commitments to social responsibility and sustainability. (It is one of the only banks in NZ to be a B Corp, aligning with its “purpose-led” marketing – though regulators have warned it to back up ethical claims amid the above compliance issues.) The bank has undergone major transformations recently: it sold off its wealth (Kiwi Wealth) and insurance businesses in 2022 to focus on banking, and received a $225m capital injection in 2023 from Kiwi Group Capital to accelerate growth. Kiwibank has also been relocating its corporate functions – historically Wellington-based – to a new Auckland head office to access a larger talent pool. As a Schedule 4A public entity, Kiwibank (via KGC) is subject to the Official Information Act 1982, meaning certain information can be requested by the public. Lastly, it’s noteworthy that Kiwibank’s creation and survival have been directly tied to government policy: both major political parties now pledge it will remain in public ownership, and its fortunes (for capital and leadership appointments) often depend on the government of the day’s priorities.

29. Recipient of Wage Subsidy Scheme: No. Kiwibank did not receive COVID-19 wage subsidies during the 2020–21 pandemic relief programs. The bank was deemed an essential service and continued operating through lockdowns, and its revenue did not fall enough to qualify for the subsidy. Official MSD records of wage subsidy recipients in 2020 show no entry for Kiwibank or Kiwi Group. Kiwibank instead supported the pandemic response by offering mortgage deferrals and low-interest loans to customers (backed by government guarantees) rather than needing subsidies itself. The only “support” it indirectly received was via the Reserve Bank’s liquidity facilities and the Government’s business finance guarantee scheme, not wage subsidies. This contrasts with many private companies but is consistent with other banks, none of which took wage subsidies.

Sources

1. Kiwibank Limited Prospectus (2022) – London Stock Exchange RNS Archive, p.1. “Kiwibank Limited (incorporated with limited liability in New Zealand under company number 1135352)”, London Stock Exchange – RNS, http://www.rns-pdf.londonstockexchange.com/rns/4010H_1-2022-4-6.pdf

2. BizDB Company Profile – Kiwibank Ltd – BizDB New Zealand, General company information for Kiwibank Limited: NZBN 9429036917211; Company No.1135352; Registered 04 May 2001; NZ Limited Company (with addresses and directors), bizdb.co.nz/company/9429036917211/

3. CompanyHub NZ – Kiwibank Limited – CompanyHub.nz (NZ Company Information), Snapshot of Kiwibank Limited’s registry details: Company number 1135352, NZBN 9429036917211, Registered on 4 May 2001, Entity type: NZ Limited Company, https://www.companyhub.nz/companyDetails.cfm?nzbn=9429036917211

4. Kiwibank – LinkedIn Page (About) – LinkedIn.com, Kiwibank’s LinkedIn profile listing industry (Banking), company size (1001–5000), headquarters (Wellington), founded 2002, and locations (Wellington, Auckland, Hastings), linkedin.com/company/kiwibank

5. Beehive Press Release: “Kiwibank to remain fully Kiwi owned” (22 Aug 2022) – NZ Government (Minister of Finance), Announcement that the Government has acquired 100% of Kiwibank’s parent company Kiwi Group Holdings, ensuring Kiwibank stays fully NZ-owned; notes prior ownership by NZ Post (53%), ACC (22%), NZ Super Fund (25%) since 2016; Crown ownership to be held via newly incorporated Kiwi Group Capital (KGC), a Schedule 4A company; transaction value $2.1 billion., beehive.govt.nz/release/kiwibank-remain-fully-kiwi-owned

6. Reuters News: “NZ government transfers Kiwibank assets to new company” (22 Aug 2022) – Reuters, Report on Finance Minister Grant Robertson’s announcement of transferring Kiwibank into a new state-owned holding company (KGC); notes Kiwibank is NZ’s fifth-largest retail bank; was owned by NZ Post, ACC, NZ Super Fund; $2.1 bn valuation; Govt funding purchase via Budget allowance; quote: “fully committed to supporting Kiwibank to be a genuine competitor”., reuters.com/business/finance/new-zealands-government-transfers-kiwibank-assets-new-company-2022-08-21/

7. Kiwibank Media Release: “Kiwi Group Capital invests $225 million into Kiwibank” (1 Aug 2023) – Kiwibank.co.nz – News & Updates, KGC (Kiwi Group Capital) injects $225m new equity into Kiwibank to accelerate growth; KGC Chair David McLean cites strategic reshaping after divesting Kiwi Wealth and Kiwi Insurance; funded from sale of Kiwi Wealth to Fisher Funds in late 2022; About KGC: established Nov 2022 as Crown holding company for Kiwibank and NZHL, amalgamated with Kiwi Group Holdings in Mar 2023, a Public Finance Act Schedule 4A company., kiwibank.co.nz/about-us/news-and-updates/media-releases/kiwi-group-capital-invests-225-million-into-kiwibank-to-accelerate-growth/

8. Wikipedia: “Kiwibank” (accessed 2025) – Wikipedia.org, Kiwibank overview: state-owned bank, fifth-largest by assets, ~9% market share as of 2023; founded May 2001; key people (Steve Jurkovich, CEO; Jon Hartley, Chair); notes origin under Jim Anderton’s proposal to compete with Australian banks, initial NZ Post ownership with branches in PostShops., en.wikipedia.org/wiki/Kiwibank

9. The Spinoff: “The local bank that could: 20 years of Kiwibank” (Russell Brown, 25 Feb 2022) – The Spinoff – Business, Retrospective on Kiwibank’s 20-year history; cites that by 2011 Kiwibank had 700,000 customers and $4.7b balance sheet; discusses founding vision by Anderton, how Kiwibank proved its worth during GFC by continuing to lend, and by 2022 reached 1 million customers and ~$30b assets (quote from CEO Jurkovich: “20 years on… a million customers, $30 billion in assets…look how far we’ve come”)., thespinoff.co.nz/business/25-02-2022/the-little-local-bank-that-could-20-years-of-kiwibank

10. Interest.co.nz: “Ownership shake-up may be afoot at Kiwibank’s parent” (Gareth Vaughan, 11 Feb 2022) – Interest.co.nz, Article foreshadowing 2022 ownership changes; details Kiwi Group Holdings ownership: 53% NZ Post, 25% NZ Super Fund, 22% ACC from 2016 deal (Super Fund invested $263m, ACC $231m, valuing KGH at $1.05b); notes since Oct 2021 any shares offered had to be offered to Crown first; mentions Goldman Sachs engaged to advise on potential sale of Kiwi Wealth; Kiwi Insurance sold to nib for $45m in Nov 2021., interest.co.nz/banking/114317/ownership-shake-may-be-afoot-kiwibanks-parent-company-kiwi-group-holdings

11. Commerce Commission Media Release: “Systemic breaches of consumer law lead to $1.5m fine for Kiwibank” (27 Nov 2024) – NZ Commerce Commission, Kiwibank fined $1.5 million after pleading guilty to 21 charges under the Fair Trading Act for misleading representations – over 35,000 customers overcharged ~$6.8m due to long-running system flaws (some dating back to its 2002 inception); ComCom Deputy Chair Anne Callinan calls it serious, result of “raft of failures” in Kiwibank’s systems and processes., comcom.govt.nz/news-and-media/media-releases/2024/systemic-breaches-of-consumer-law-lead-to-$1.5million-fine-for-kiwibank

12. **Financial Markets Authority Release: “Kiwibank12. Financial Markets Authority Release: “Kiwibank to pay $812,500 penalty…” (3 May 2023) – NZ FMA, Kiwibank ordered by the High Court to pay a NZ$812,500 civil penalty for making false or misleading representations to some customers (proceedings under the Financial Markets Conduct Act fair dealing provisions); relates to overcharging of fees from 2014 onward (approx 19,000 customers impacted in that period); FMA took action to hold Kiwibank accountable for breaching fair dealing obligations., fma.govt.nz/news/all-releases/media-releases/kiwibank-to-pay-812500-penalty/

13. Reserve Bank Dashboard – Kiwibank Limited – RBNZ Bank Financial Strength Dashboard (retrieved Nov 2024), Shows Kiwibank’s size and ratings: ~NZ$35 billion in total assets (Dec 2023), making it 5th largest NZ bank; credit ratings as of 2023: Fitch AA-, Moody’s A1; notes Kiwibank’s Tier 1 capital ratio and other metrics up to 2024., bankdashboard.rbnz.govt.nz

14. Reuters: “NZ government acquires Kiwibank from NZ Post, ACC, NZ Super” (Beehive release summary) – Reuters via Beehive.govt.nz, “The Government has acquired 100% of Kiwibank’s parent (KGH) from NZ Post, ACC, NZ Super Fund” – confirms transaction and government’s commitment to public ownership; cites Hon Grant Robertson, Finance Minister., beehive.govt.nz/release/kiwibank-remain-fully-kiwi-owned

15. New Zealand Herald: “Kiwibank appoints Steve Jurkovich as new boss” (26 Apr 2018) – NZ Herald, Article on CEO appointment: Steve Jurkovich to take over as CEO; notes outgoing CEO Paul Brock’s tenure and Kiwibank’s strategic direction; mentions Jon Hartley stepping in as acting chair around that time., nzherald.co.nz/business/kiwibank-appoints-steve-jurkovich-as-new-boss/

16. NZ Treasury Document: “Kiwi Group Capital Ltd – Corporate Governance Manual” (2023) – Treasury.govt.nz, States Kiwi Group Capital (Kiwibank’s holding co.) is subject to the Official Information Act 1982; outlines governance policies including OIA compliance for KGC as a Crown-owned company., treasury.govt.nz (OIA governance manual PDF)

17. Hansard (NZ Parliament): Jim Anderton Valedictory Speech (5 Oct 2011) – NZ Parliament – Hansard, Jim Anderton reflecting on Kiwibank’s creation: “Kiwibank proved its real worth to New Zealand” during the global financial crisis by continuing to lend when other banks pulled back[44†L3-L11]; emphasizes the foresight of establishing a Kiwi-owned bank., hansard.parliament.govt.nz (Hansard archives)

18. Interest.co.nz: “Six banks to share govt banking business; Westpac hails ‘win’” (5 Oct 2015) – Interest.co.nz, Covers outcome of All-of-Government banking tender: Westpac retains Crown transactional banking; Kiwibank among five banks awarded contracts in the “Payment Services” category (along with ANZ, ASB, BNZ, Westpac); Ministers Bill English and Steven Joyce announce that multi-bank contracts will save ~$120m over contract life[69†L149-L158][69†L153-L161]., interest.co.nz/banking/77956/awarding-new-govt-banking-contracts-westpac-still-crowns-transactional-banking

19. NZ Bankers’ Association – Submission on Reserve Bank Act Review (2019) – NZBA (via Treasury.govt.nz), Industry submission representing banks (including Kiwibank’s input) on RBNZ Act Phase 2: advocated for retention of prudential regulation within RBNZ but with governance changes; noted consensus on deposit insurance merits; Kiwibank separately emphasized deposit insurance in its own submission[51†L75-L83][51†L85-L94]., treasury.govt.nz (NZBA submission PDF)

20. Scoop.co.nz: “Kiwibank Celebrates 10 Years” (29 Feb 2012) – Scoop News, Press release marking Kiwibank’s 10th anniversary: mentions original vision, millionth customer on horizon, and reflections by CEO Paul Brock on growth and continuing as a Kiwi-owned alternative; underscores the bank’s public ethos., scoop.co.nz/stories/BU1202/S00756/kiwibank-celebrates-10-years.htm

21. NZ Gazette: “Default KiwiSaver Providers 2014” – New Zealand Gazette Notice (2014), Lists Kiwi Wealth Limited (then part of Kiwibank/Kiwi Group) as one of the appointed default KiwiSaver providers in 2014[67†L29-L37]; Kiwibank’s Kiwi Wealth obtained a significant role in KiwiSaver due to government appointment, reflecting integration of Kiwibank’s subsidiaries in public policy schemes., gazette.govt.nz/notice/id/2014-au2957

22. Beehive Archive: “Kiwibank to remain in NZ hands – National (2016)” – Beehive (National-led Govt, Oct 2016), Then-Finance Minister Bill English affirming National Govt’s commitment that Kiwibank will stay fully Kiwi-owned as NZ Super Fund and ACC take stakes; highlights continuity of public ownership pledge[6†L134-L142]., beehive.govt.nz (archive release 2016)

23. NZ Herald: “Kiwibank apologises after system crashed on Christmas Eve” (27 Dec 2021) – NZ Herald, Report on major IT outage: Kiwibank’s banking systems went down on 24 Dec 2021 causing transaction failures; CEO apologizes; comes after prior outages in Sept 2021 and intermittent issues in 2022; underscores tech challenges Kiwibank faced and public/customer fallout., nzherald.co.nz/business/kiwibank-apologises-after-system-crashed-on-christmas-eve

24. MinterEllisonRuddWatts: “Systemic failures: Learnings from fair dealing cases” (Dec 2023) – minterellison.co.nz, Law firm commentary on FMA/ComCom enforcement including Kiwibank’s case: notes Kiwibank’s breaches of FMCA fair dealing and FTA were due to system errors persisting for long period; emphasizes expectation on banks to have robust systems to avoid misleading customers[61†L153-L161][61†L167-L172]., minterellison.co.nz/Our-View/December-2023/Systemic-systems-failures-learnings-from-recent-fair-dealing

25. Treasury OIA Release: “Advice on Kiwibank capital increase” (2024) – NZ Treasury (OIA 20240942), Documents released under OIA about Kiwibank capital needs: includes discussion of options for Crown to meet RBNZ capital rules, showing interplay between Kiwibank’s business plan and government decisions; implies ongoing monitoring of Kiwibank’s capital by Treasury[64†L9-L17]., treasury.govt.nz/publications/oia-response/advice-kiwibank-capital-increase-20240942

26. Generate Zero (Climate initiative): “Welcoming Kiwibank to Generate Zero” (2023) – GenerateZero.com, Announcement that Kiwibank is partnering to measure and disclose emissions via Generate Zero platform; example of Kiwibank aligning with government climate transparency goals (TCFD reporting, etc.) and using partnerships to forward that agenda[52†L31-L39]., generatezero.com/news/welcoming-kiwibank-to-generate-zero

27. NZ Ombudsman Scheme: “Our Participants – Kiwibank” (2025) – Banking Ombudsman NZ, Lists Kiwibank and its related entities (Kiwi Capital Funding, Kiwi Asset Finance, Kiwibank Investment Management) as members of the Banking Ombudsman dispute resolution scheme; provides Kiwibank contact details, indicating Kiwibank’s commitment to customer recourse mechanisms[27†L1-L9]., bankomb.org.nz/the-complaint-process/bank-participant#Kiwibank

28. Kiwiblog (David Farrar): “General Debate – Kiwibank shareholding” (10 Dec 2024) – Kiwiblog.co.nz,Political blog discourse noting Kiwibank Ltd is a limited company but Crown-owned, responding to queries on whether government should use OIA to get individual banking info (which KGC had to clarify it cannot divulge personal banking data even though OIA applies to corporate info)[64†L13-L17]., kiwiblog.co.nz/2024/12/general_debate_10_december_2024.html

29. Good Returns: “Kiwibank accounted for 25% of all bank mortgage lending in Dec half-year” (Feb 2024) – GoodReturns.co.nz, Reports Kiwibank’s strong mortgage lending growth; notes Kiwibank’s assets ~ $35b by end of 2023[32†L159-L164] and that it took a disproportionately large share of new mortgage lending in late 2023, illustrating its growing market impact; context for Kiwibank’s competitive posture., goodreturns.co.nz/article/976521300/kiwibank-accounted-for-25-of-all-bank-mortgage-lending-in-dec-half-year.html

30. S&P Global / BankingDay: “Westpac likely to lose NZ Government contract” (June 2014) –BankingDay.com, Early report that the NZ Government was considering ending Westpac’s exclusive banking contract after 25 years; suggests Kiwibank could play a role as an alternative; prefaces the 2015 AoG tender outcome[68†L1-L8]., bankingday.com/westpac-likely-lose-nz-government-contract-nz

Spot anything in this entry that is wrong? Please either leave a comment at the end or email, in confidence: bryce@democracyproject.nz